Terms & Conditions
Contract Conclusion and Scope
Dekobello GmbH, Reinprechtsdorferstraße 48/16, 1050 Vienna, Austria, offers handcrafted and high-quality carpets on the website www.mawlanacarpet.com. By ordering goods, the customer accepts these Terms and Conditions (T&Cs). The contract is concluded through a written order confirmation or upon delivery.
Prices, Shipping Costs, and Payment
All prices are inclusive of the statutory Austrian VAT and are stated in Euros. Prices are binding when confirmed in the order confirmation or invoice.
Payment methods:
- PayPal
- Credit Card
Shipping costs: Additional shipping costs are to be borne by the customer. Details on shipping costs can be found under "Order and Shipping Information" on our website.
For shipments to countries outside the EU, shipping is VAT-free. However, the customer is responsible for any applicable duties and taxes in their country.
Delivery, Acceptance, and Risk Transfer
Shipping is carried out in cooperation with GLS or UPS. Delivery is insured and sent to the address provided by the customer. If delivery attempts fail multiple times, the goods will be returned to our warehouse at the customer's expense.
Deliveries are standardly made to the curbside. Additional transport services can be arranged individually.
If the recipient is not available, the goods may be deposited with the carrier. It is the customer's responsibility to adhere to the carrier's storage deadlines. The customer bears the costs for re-deliveries.
Retention of Ownership
Until full payment is received, the goods remain the property of Dekobello GmbH. The customer is obliged to handle the goods carefully and inform us immediately in case of seizure. In case of payment default, we reserve the right to reclaim the goods.
Complaints, Warranty, and Liability
In the event of defects, the customer has the right to exchange or improvement of the goods, provided this is possible and does not involve disproportionate effort. Deviations in color, size, or other characteristics due to handcrafted production do not constitute a defect.
The warranty period is one year from delivery. Obvious defects must be reported in writing and immediately.
Right of Withdrawal
Customers within the EU have the right to withdraw from the contract within 14 days without providing any reason. The customer bears the costs for returning the goods. The right of withdrawal does not apply to custom-made or personalized products.
Withdrawal Form:
Sender:
[Name, Address, Email Address]
Recipient:
Dekobello GmbH, Reinprechtsdorferstraße 48/16, 1050 Vienna, Austria
I hereby withdraw from the contract for the purchase of the following goods:
[Order Number, Description of Goods]
Date: ___________________
Signature: ___________________ (only for written withdrawal)
Severability Clause
Should any provision of these T&Cs be invalid, the remaining provisions shall remain unaffected.
Jurisdiction and Applicable Law
This contract is governed by Austrian law, excluding the UN Sales Convention. The jurisdiction is Vienna. For consumers, the provisions of the Austrian Consumer Protection Act (KSchG) apply, whereby the competent court is determined by the customer's residence, habitual residence, or place of employment.
Contact
Dekobello GmbH
Reinprechtsdorferstraße 48/16
1050 Vienna, Austria
Tel: +43 699 1722 5776
Email: office@dekobello.com
Web: www.mawlanacarpet.com